Contact center solutions are designed to help businesses better service their customers. You’ve more than likely spent time on a contact center line that ended less than spectacularly. For your organization to maintain a good customer relationship, hosted contact center solutions are a must have.

At Fusion Communications we are a provider agnostic and independent agency dedicated to helping clients just like you get the solution that best fits your budget and needs. This includes cloud contact center solutions.

Our service partners are dedicated to helping your employees increase productivity and exceed customer experience expectations all while helping you control costs.

Are you a small, informal contact center with simple reporting and routing requirements? Are you an enterprise level, large contact center with multiple sites? We can help you manage your contact center with a digital solution that will decrease costs, increase productivity, and make sure, first and foremost, that your customer base is happy with their experience.

The old way of running a contact center is slowly going the way of the buffalo. The modern contact needs to be able to:

• Integrate with email systems
• Connect with social media monitoring systems like iMooty, Trackur and BizVuSocial to respond to social posts.
• Display estimated wait times
• View available agents
• Multimedia data collection like chat support
• And much, much more

Let us help you find the cloud contact center solution that is right for you. Call Fusion today.